Refund policy

Last updated 21 October 2026

Failed videos

If a video fails or takes too long, the credits it used go back to your balance automatically. You’ll get an email to say so. You don’t need to ask.

Unused credit packs

You can get your money back for a one-time pack within 14 days of buying it, as long as you haven’t used any of its credits. Once you start a video with credits from a pack, that pack can’t be refunded. This matches your right to cancel under EU consumer law for digital content that you’ve asked us to supply straight away.

Monthly plans

• Cancel any time from Billing. You won’t be charged again, and your plan runs to the end of the month you’ve paid for.
• If a renewal went through and you haven’t used any of that month’s credits, ask within 14 days and we’ll refund it.
• We don’t give partial refunds for a month once you’ve used some of its credits.

Not happy with a result?

AI results vary, and we can’t guarantee a particular look. If a video came out clearly broken (for example, the swap didn’t happen), email us with a link to it and we’ll look at returning the credits.

How to ask

Email support@example.com from the address on your account, with the date of the purchase. Refunds go back to the card you paid with, usually within 5–10 working days. When we refund a payment, the credits it bought are removed from your balance.